Our Customer Service Guarantee

At Heritage Wood Crafters LLC, we are committed to providing an exceptional customer experience through every stage of your hardwood flooring project. Our customer service promise includes:

Expert Craftsmanship:

We promise to deliver the highest quality of craftsmanship on every project. Our skilled team of professionals will treat your home with the utmost respect, ensuring precise and detailed work that meets or exceeds industry standards.

Clear and Transparent Communication:

We promise to maintain open and honest communication with you throughout your project. From the initial consultation to the final walkthrough, we will keep you informed of our progress and address any questions or concerns promptly.

Timely and Reliable Service:

We understand the importance of your time. We promise to complete your project within the agreed timeline, providing reliable and efficient service without compromising on quality.

Respect for Your Home:

We promise to treat your home as if it were our own. Our team will take all necessary precautions to protect your property, including using dustless sanding technology and cleaning up thoroughly after each workday.

Satisfaction Guarantee:

Your satisfaction is our top priority. We promise to stand by our work with a comprehensive 3-year installation/refinish labor warranty based on NWFA guidelines. If you are not completely satisfied with our work, we will make it right based on the highest industry standards.

Personalized Solutions:

We promise to offer customized solutions tailored to your unique needs and preferences. From design consultation to material selection and installation, we will work closely with you to bring your vision to life.

Eco-Friendly Practices:

We are committed to sustainability. We promise to use eco-friendly materials and practices whenever possible, ensuring that your hardwood flooring is not only beautiful but also environmentally responsible.

Post-Installation Support:

Our relationship with you doesn’t end once the installation is complete. We promise to provide ongoing support and maintenance tips to keep your floors looking their best for years to come. Additionally, we offer custom scheduled maintenance plans to fit your specific needs.

Fair and Transparent Pricing:

We promise to provide clear, upfront pricing with no hidden fees. Our estimates are guaranteed and will outline costs involved, ensuring you have a complete understanding of your investment. Should any changes or adjustments be necessary, we guarantee honest and transparent communication. Any revisions to the initial estimate will be discussed and agreed upon before proceeding.  Any agreed upon adjustment will be for materials only.  Labor will be covered by us.

Responsive Customer Care:

We promise to be available and responsive to your needs. Whether you have questions, need advice, or require service, our team is just a phone call or email away, ready to assist you promptly and professionally.